QuickBooks Error PS060: Payroll service is not active or Current Enhanced Payroll Service is Unavailable

QuickBooks Error PS060 is a payroll-related issue in QuickBooks Desktop that typically occurs when your payroll service becomes inactive or cannot be verified. This error prevents you from running payroll or downloading the latest tax table updates, which can disrupt business operations.

In this  article, you’ll learn what Error PS060 means, its causes, and step-by-step solutions to fix it quickly.

What Is QuickBooks Error PS060?

QuickBooks Error PS060 appears when the software cannot validate your payroll subscription. You may see messages like:

  • “Current Enhanced Payroll Service is Unavailable.”
  • “Error PS060: Payroll service is not active.”

This indicates that your payroll subscription is either inactive, expired, or not recognized by QuickBooks.

Error PS060

Causes of QuickBooks Error PS060

Here are the most common reasons behind this error:

1. Inactive or Expired Payroll Subscription

If your subscription has lapsed or billing failed, QuickBooks cannot verify payroll services.

2. Incorrect Billing Information

Outdated payment details can interrupt subscription validation.

3. Payroll Service Not Linked Properly

Issues with your payroll service key may cause errors.

4. Outdated QuickBooks Desktop Version

Older versions may fail to sync with payroll servers.

5. Company File or System Issues

Corrupted files or system conflicts can block payroll validation.

How to Fix QuickBooks Error PS060

Follow these step-by-step solutions to resolve the issue:

Solution 1: Verify Payroll Subscription Status

  1. Open QuickBooks.
  2. Go to Employees > My Payroll Service > Account/Billing Information.
  3. Sign in to your Intuit account.
  4. Confirm your payroll subscription is active.
  5. Update billing details if needed.

Solution 2: Update QuickBooks Desktop

  1. Go to Help > Update QuickBooks Desktop.
  2. Click Update Now.
  3. Restart QuickBooks after installation.

Keeping QuickBooks Desktop updated ensures compatibility with payroll services.

Solution 3: Re-enter Payroll Service Key

  1. Navigate to Employees > My Payroll Service > Manage Service Key.
  2. Remove the existing key.
  3. Click Add and enter the correct service key.
  4. Click Finish.

Solution 4: Verify and Rebuild Company File

  1. Go to File > Utilities > Verify Data.
  2. If errors appear, select Rebuild Data.
  3. Follow on-screen instructions.

Solution 5: Run QuickBooks as Administrator

  1. Close QuickBooks.
  2. Right-click the QuickBooks icon.
  3. Select Run as Administrator.
  4. Retry payroll operation.

Solution 6: Check Internet & Firewall Settings

  • Ensure stable internet connectivity
  • Allow QuickBooks through firewall
  • Temporarily disable antivirus (for testing)

How to Prevent QuickBooks Error PS060

To avoid this issue in the future:

  • Keep your payroll subscription active
  • Update QuickBooks Desktop regularly
  • Maintain accurate billing details
  • Back up your company file frequently
  • Avoid interruptions during payroll processing

QuickBooks Payroll Error Codes Comparison

Understanding related errors can help with faster troubleshooting:

  • PS032 / PS033 → Payroll update or file corruption issues
  • PS036 → Subscription inactive
  • PS038 → Stuck payroll data
  • PS058 → Payroll update failure
  • PS060 → Payroll service inactive
  • PS077 → Billing or connection issues

Frequently Asked Questions (FAQs)

1. What does QuickBooks Error PS060 mean?

It indicates that your payroll subscription is inactive or cannot be verified.

2. How do I reactivate my payroll subscription?

Log in to your Intuit account via QuickBooks and update billing or subscription details.

3. Can I fix PS060 without technical support?

Yes, most users can resolve it by verifying subscription status or re-entering the service key.

4. Does PS060 affect payroll processing?

Yes, it prevents running payroll and downloading updates.

5. Why does Error PS060 keep appearing?

It may recur due to expired subscription, incorrect billing info, or outdated QuickBooks.

6. When should I contact support?

If the error persists after all troubleshooting steps.

Final Thoughts

QuickBooks Error PS060 is mainly linked to payroll subscription issues, but it’s usually easy to fix with the right steps. By ensuring your subscription is active and your software is updated, you can quickly restore payroll functionality.

Staying proactive with updates and account management will help you avoid future payroll errors and keep your business running smoothly.

Location: United States

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